Privacy Policy

Your privacy at 40 Love Padel Club & Cafe

At 40 Love Padel Club & Cafe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. We aim to keep things clear and straightforward so you can feel confident when you book a court, enjoy our cafe, or interact with us online.

By using our website, making a booking, purchasing a membership, or visiting 40 Love Padel Club & Cafe, you agree to the practices described in this Privacy Policy.

1. Information we collect

We collect information that helps us run the club, manage bookings, and provide you with a good experience online and on-site. This may include:

Contact details: your name, email address, phone number, and sometimes your address.
Booking information: court bookings, class registrations, event reservations, dates, times, and related preferences.
Membership details: membership type, start and end dates, payment status, and account history.
Payment information: limited payment details processed securely via our payment providers (we do not store full card numbers on our systems).
Communication history: emails, messages, or enquiries you send us (for example, through contact forms, social media, or by phone).
Website usage data: pages visited, actions taken on the site, and technical information such as your browser type, device, and IP address.

We only collect the information we need for specific, clear purposes and aim to keep it accurate and up to date.

2. How we use your information

We use your personal information to operate 40 Love Padel Club & Cafe smoothly and to improve our services. Typical uses include:

Managing bookings and reservations, including sending confirmations, reminders, and updates.
Administering memberships, renewals, and account-related notifications.
Processing payments and handling billing matters securely through our payment partners.
Providing customer support and responding to your questions, feedback, or complaints.
Sending important service messages, such as changes to opening hours, court availability, or club policies.
Sharing news, offers, and marketing communications about 40 Love Padel Club & Cafe, but only if you have given your consent or if the law otherwise allows it.
Improving our website, facilities, and services through analytics, feedback, and usage trends.

We do not sell your personal data. We only use it for the purposes described above, or for closely related purposes that are compatible with them and permitted by law.

3. Cookies & tracking technologies

Our website uses cookies and similar technologies to make the site work properly, to remember your preferences, and to understand how visitors use our pages.

Essential cookies help our website function (for example, to remember items in your booking or to keep you logged in).
Preference cookies remember your choices, such as language or cookie settings.
Analytics cookies (for example, Google Analytics or similar tools) help us see how many people visit our site, which pages are popular, and where we can improve.
Marketing cookies may be used, where applicable, to show relevant offers or campaigns related to 40 Love Padel Club & Cafe.

You can control cookies through your browser settings and, where provided, through our cookie banner or preference tools. If you choose to block certain cookies, some parts of the website may not function correctly.

4. Data sharing & third parties

We may share your personal data with trusted third parties when this is necessary to run our business, provide our services, or meet legal requirements. Typical examples include:

Payment providers that process your card or online payments securely on our behalf.
Booking and membership management systems that help us schedule courts, classes, and events.
Email and communication service providers used to send confirmations, alerts, and newsletters.
Analytics and website tools that help us understand and improve how people use our services.
Professional advisers (such as accountants or legal advisors) where reasonably necessary.
Public authorities or law enforcement, if we are required to do so by law or to protect our rights or the safety of others.

These third parties are only given the information they need to perform their services, and they are required to handle your data securely and in line with applicable data protection laws. We do not sell your personal information to third parties.

5. How we protect your data

We take reasonable technical and organisational measures to keep your personal data safe and to reduce the risk of loss, misuse, unauthorised access, disclosure, or alteration. These measures may include:

Using secure systems and encryption where appropriate, especially for payment processing.
Restricting access to personal data to staff and providers who need it to perform their duties.
Keeping our systems updated and applying security best practices.
Training team members on data protection and privacy awareness.
Regularly reviewing our policies, tools, and procedures to maintain an appropriate level of security.

While we do our best to protect your information, no system can be guaranteed as completely secure. If we become aware of a data incident that affects you, we will take appropriate steps and, where required, inform you and the relevant authorities.

6. Your rights & choices

Depending on where you live and the laws that apply, you may have certain rights over your personal information. These typically include the right to:

Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal data in certain circumstances.
Object to or restrict certain types of processing, such as direct marketing.
Withdraw your consent where processing is based on consent (for example, unsubscribing from marketing emails).
Receive a copy of your data in a commonly used format, where applicable.

If you would like to exercise any of these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before completing your request, and some rights may be subject to limitations under local law.

7. Third-party websites & services

Our website and communications may contain links to other websites, apps, or services that are not operated by 40 Love Padel Club & Cafe. If you click on a third-party link, you will be taken to that site, which has its own privacy policy and practices.

We are not responsible for the privacy policies or content of third-party sites. We recommend that you review the privacy policy of any external site you visit before providing personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. When we make significant changes, we will:

Update the date at the top of this page, and
Where appropriate, notify you through our website, by email, or at the club.

We encourage you to check this page from time to time to stay informed about how we protect your information.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you would like to exercise your privacy rights, you can contact us at: